In this exclusive interview, we sit down with Matt Hocken, VP of Climb Global Services to discuss how the services division of Climb is growing and how resellers will be able to leverage the services team for not only their expertise, but also for increased margins. Join us as we explore how Climb’s technical services division provides partners with the support they need, as well as helping them navigate ongoing innovations and trends in the industry.

Climb Global Services will take care of your tech so you can focus on your business.

Climb Global Services combines the expertise and technical skills with a programmatic approach that allows resellers to focus on their customers’ needs.

From redesigning infrastructure and modernizing applications, to managing end points and enhancing your cyber security, the Climb Global Services team of certified experts have you covered. Climb’s services team undergoes regular training to ensure their hands-on experience is matched with the best practices, the latest technology trends, and channel strategies.

Who is Climb Global Services?

Climb Global Services consists of two paths of service to offer to resellers globally, Professional Services and Managed Services.

Professional Services includes a team of architects and engineers that support resellers with health checks, implementation, testing, and projects.

  • Solutions Teams include accredited architects and engineers that determine technical scoping, solutions delivery, monitoring services and technical expertise.
  • Pre-Technical Sales perform vendor demonstrations and proof of value.
  • Technical consultancy focuses on business modeling, technical roadmaps, and solutions shaping.

Managed Services runs alongside the client and continuously analyzes their environment and offers suggestions, remediation strategies, even patch updates and additions that someone onsite could perform. If you are unable to remediate or perform the suggestions then Climb Global Services can quote the project.

Additional Services offered by Climb Global Services

Customer Support

Climb Global Services technical support team offers 1st & 2nd line technical support, access to support 24/7, a comprehensive customer portal, accredited and qualified technicians, and ITIL

Virtual CTO

Climb Global Services can send in a Virtual CTO that is able to understand technical requirements, come up with a solution and then sell that solution. This virtual CTO can also sit on a board of directors and advise in thought leadership and business direction.

What’s in it for the reseller?

  • Achieve more margin with little effort
  • Flexibility in margin quoting
  • Climb Services takes the burden of quoting services
  • Certified product experts
  • Projecting scoping
  • Upsell/Cross sell Climb product solutions

What’s in it for the resellers’ customers (end-user)?

  • Simple and pain free engagement
  • Maintains BAU
  • Faster delivery of vendor solutions
  • Certified product experts

Learn more about Climb Global Services.

Climb Global Services most recent vendor launches include: